INFORMATION FOR MEMBERS

All Colostomy, Ileostomy and Urostomy Appliances and Pharmaceuticals as covered by the Commonwealth Health Department’s Stoma Appliance Scheme are available to Financial Members.  Please remember All Work is Carried Out by Volunteer Workers.  Your co-operation in observing the following procedures will be appreciated.  Please read your newsletter for updates on information, and prices of pharmaceuticals not covered by the scheme

ADDRESS
The Secretary
Queensland Colostomy Association Inc.
P.O. Box 198
MOOROOKA   QLD   4105     

PHONE NUMBERS
Supplies                 (07) 3848 7178
Secretary               (07) 3848 0138
Treasurer                (07) 3892 1152                                                    
Fax                         (07) 3848 0561
                                        

OPENING DAYS: Mail will be attended to every Tuesday and Thursday, between 9.00am & 3.30pm except Public Holidays.

PICK UP: This section is closed on the first and last working days of every month (either Tuesday or Thursday)   (Make a note on your calendar)  Goods may be collected on any other Tuesday or Thursday from 22 Beaudesert Road, Moorooka.
MOST IMPORTANT:  This address is only for pickups.  Please do not send mail to this address, a Post Office Box number is provided.  The Association or the Post Office will not be responsible for any mail, which is lost or not correctly addressed.

PAYMENT:
All monies, cheques, money orders etc, must be made payable ONLY to the Queensland Colostomy Association Inc.  Please do not make them out to any other person.  Please do not send cash through the mail.  Stamps are not acceptable as payment.

• Membership – Access Fees. Full Membership is $45.00 & Concession Membership is $35.00 per annum.
• Postal Orders at present cost $7.00 per parcel (GST included) and may be paid Monthly or by putting an amount in Credit e.g. $35.00 for five months.

Postage may also be paid by eftpos or credit card.  These payments will incur the cost of $1.00 processing fee.  Should your postage balance be left in arrears, your order will be left in the pick-up section for collection.

• Items for sale, such as Tapes, Combine Dressing, Cotton Wool, etc. are not covered by the Stoma Appliance Scheme and payment for same must be forwarded with your Order Form.
• IMPORTANT:  When forwarding your monies please include a slip of paper showing exactly what the money is intended to cover.  This helps the accounts’ branch to allocate it more quickly and accurately.  If you are sending a Money Order PLEASE write your name on the back of it, as it is impossible to trace to whom it belongs with no name attached.

ORDERS:  We do not hold all lines in stock.  We purchase goods to fill orders as they are placed with us.

EXISTING MEMBERS: All order forms need to reach us no later than the 21st of   the month prior to the month for which they are required.  For example: the order for April must reach us by the 21st March.  We work a month ahead at all times.  Orders received after the 21st will miss the ordering cycle and delivery will be delayed.  Please be sure to show the month for which you are ordering, to avoid any confusion.

NEW MEMBERS: Your first order will be dealt with immediately, with delivery depending on items ordered and the availability of goods from our stock and from our suppliers.

ORDERING PROCEDURE: Note: Orders will not be accepted by phone.
          If you have a computer, see the Ordering website page.

          Please fill in your order form neatly and accurately (please print) to assist the             volunteers to forward your correct supplies.
            INFORMATION REQUIRED:
            Name:                             Block letters, Initial first
            Address:                         Block letters, include post code
            Month:                            Most important to be included
            Entitlement Number:     Most important to be included
            Brand:                             e.g. Coloplast, Convatec, Dansac, Hollister, etc as on box
            Item:                                e.g. Closed Pouch, Drainable Pouch, Flange etc, as on box
            Code No:                         As on box
            Quantity:                         Units required for one month
            Office Use Only:             Do not use this section.

APPLIANCE ENTITLEMENT CARD: Look after this card – it is not replaceable.   Should it be lost or is no longer required because of reconnection or death, the Secretary must be notified as soon as possible.

STOMAL THERAPIST: A Stomal Therapy Nurse from the P.A. Hospital is in attendance on the fourth Tuesday of each month from 10.30am to 12.30pm.  Please ring (07) 3848 7178 for an appointment.

TO SUM UP
Have you made out your form correctly?  All information please, with letters and numbers clearly stated.
Have you written your extras on a separate piece of paper and attached it to the order form?  Have you enclosed your cheque/money order for any extras, plus postage and handling charge?
Have you made out your cheque/money order correctly?  It must be made payable to “Queensland Colostomy Association Inc.”
If paying by credit card, have you added $1.00 processing fee?
Remember our postal address is: “Queensland Colostomy Association Inc. P.O. Box 198, Moorooka QLD  4105
Have you remembered that the 21st of each month is the deadline for your orders to reach us, prior to the month the goods are required?
These goods are expensive, so please be economical with their use.  Value the privilege and do not abuse it.

ATTENTION
   If you are a temporary Ostomate, when you have been reconnected,  PLEASE inform us on
Phone (07) 3848 7178 or fax (07) 3848 0561